Frequently Asked Questions

Frequently Asked Questions

Welcome to the Aussie Games help hub. Find quick answers to the questions we get asked most, or jump straight to the page you need. Can't find what you're after? Contact us.

Ordering & payment

What payment methods do you accept?

We accept Shop Pay, Google Pay, major credit/debit cards and Afterpay. All payments are processed securely over an encrypted (SSL) connection and we never store your full card details.

Can I change or cancel my order?

After you have placed your order, you have 10 minutes to edit it before it is too late. Contact us as soon as possible with your order number.

What is your current offer?

Our current offer is Buy 2 Get 2 Free. See Discounts, Student Offers & Promotions for details.

Afterpay doesn't work

Afterpay is very strict if the Address, Name, Email, Phone number is not correct. Sometimes it can help by going to the checkout checking out as guest if you are logged in. Hope that helps!

Need help with an order? Contact us

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Shipping & delivery

From where do you ship?

We have two warehouses. One in Sydney and one in Melbourne. Depending on where you live, we will automatically ship from the closest for fastest speed.

Do you ship to other countries?

We currently ship within Australia only. See our Shipping Policy.

How long does delivery take?

Orders placed before 2 PM AEST on a business day are shipped the same day. Standard Shipping takes 1–3 business days to metro areas and 4–8 business days to regional areas; Express Shipping is next day (Melbourne & Sydney), or same day for metro Melbourne & Sydney if ordered before noon. Delivery times are estimates and may vary due to carrier delays, weather or peak-season demand. See our Shipping Policy and the Holiday Delivery Notice.

How much does shipping cost?

Standard Shipping is $7.95 AUD per order (free for orders over $100 AUD). Express Shipping is $15 AUD. The exact cost is shown at checkout. See our Shipping Policy.

Which carriers do you use?

We use Australia Post, Sendle and DHL. All orders include tracking, which is emailed to you once your order has been dispatched.

My parcel is lost or arrived damaged - what do I do?

We'll replace it at no additional cost. Please email support@aussiegames.com.au within 7 days of delivery (or the expected delivery date) with your order details and photos if applicable.

What if my parcel is returned because of a wrong address?

If a parcel is returned due to an incorrect or incomplete address, a $29 AUD re-shipping fee applies, so please double-check your address before checkout.

Read more: Shipping Policy · Holiday Delivery Notice

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Tracking

How do I track my order?

We email you a tracking link when your order ships. You can also visit Track Your Order.

My tracking hasn't updated - what should I do?

Tracking can take 24–48 hours to show the first scan after dispatch. If it hasn't updated in 3 business days, please contact us with your order number and we'll chase it up with the carrier.

What do the order statuses mean?

"Order received" means we have your order and payment, "Packing" means it is being prepared at our Sydney or Melbourne warehouse, "Shipped" means it has been handed to the carrier, and "Delivered" means the carrier has delivered it. If it says delivered but you can't find it, check with neighbours and around your property, then contact us.

Read more: Track Your Order

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Returns & refunds

What is your returns policy?

You have 30 days after receiving your item to request a return. Items must be un-opened, with plastics around, and in the original packaging; sale items and gift cards can't be returned. See our Refund Policy for full details.

How do I start a return?

Email support@aussiegames.com.au with your order number and email, then wait 1–3 business days for instructions. Items sent back without first requesting a return will not be accepted.

My item arrived damaged or is wrong - what do I do?

Please inspect your order when it arrives and contact us immediately so we can evaluate the issue and make it right. See our Refund Policy.

Can I exchange an item?

We don't offer direct exchanges. The fastest way is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

When will I get my refund?

Once your return is received and inspected, we'll let you know if the refund is approved. If approved, you'll be refunded on your original payment method within 10 business days (your bank or card provider may take extra time to post it). If more than 15 business days have passed since approval, please email support@aussiegames.com.au.

How do I use my free 30 days returns?

It's very easy. No questions asked. We will refund you all your money as long as the game comes back to our Alexandria Sydney warehouse sealed (not opened). We pay the shipping cost for the return.

Please email support@aussiegames.com.au with your Order Number. Please send your return package to the following address:

Return Address
SKUTOPIA PTY LTD
Aussie Games Returns
35-39 Bourke Rd, Alexandria, NSW 2015

Once you have completed a return of your product, our team will assess it within 24 hours of it arriving back at our warehouse. It can take up to 7 business days until your money is refunded.

Read more: Refund Policy

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Discounts

Do you have a discount or student code?

Our current offer is Buy 2 Get 2 Free. Students get 7% off: email support@aussiegames.com.au with the subject "Student Discount". Use FIRSTORDER4 for 4% off your first order, or ABOVE100 for 6% off orders above $100. Codes can't be combined with each other or with Buy 2 Get 2 Free. See Discounts, Student Offers & Promotions.

My discount code doesn't work

Check the code is typed correctly, hasn't expired, and your cart meets any minimum spend. If it still doesn't work, contact us with your order details and the code.

Is there a discount code?

No, products are individually discounted. Simply add them to cart.

Read more: Discounts, Student Offers & Promotions

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Invoices

Can I get an invoice for my order?

Yes. See Invoices & Receipts for how to get a copy, including for business customers. Your order confirmation email also contains your order summary.

What do you need to send my invoice?

Your order number and the email address used at checkout, via our Contact page. Business customers: please include your company name, ABN and billing address.

Read more: Invoices & Receipts

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About the games

What age are the games for?

Our games are suitable for ages 14+. The Naughty version includes some card content with adult humour, suitable for 18+).

How many players can play?

Most of our games play best with 3–10 players.

How is the game played?

See our simple How To Play page.

What's in the box?

A deck of cards, a rulebook and a quick-start guide. Exact contents vary by game, see each product page.

Do you have good reviews?

Yes! We're rated around 4.9 on Trustpilot. Check our Reviews page.

Who created Aussie Games?

Isabelle Mathilda Frick, Founder and CEO. Māmā of 3 sons. Bachelor's degree in Industrial Design. 33 year old. Australian family roots.

The first game she made was in 2015 and since then she has sold 1M+ games.

Read more: How To Play · Reviews

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Partnerships & wholesale

I'm a creator or want to partner with you - how do I apply?

Please see Partnerships & Collabs and apply through the link on that page. We only respond to applications submitted that way.

Can I sell your games in my store or place a bulk order?

Yes, please see Wholesale & Corporate Enquiries for how to get in touch and what to include (the games and quantities you want, where you'll sell them, and your ABN, name and role).

Do you sell to retail?

Yes! If you want to order games, email au@scienceofgames.org with:

  • Your company name + ACN / ABN
  • Your role in the company / Store
  • Where you want to sell the games
  • Budget
I am a content creator or influencer. Who do I contact?

Partnerships · Wholesale & Corporate Enquiries

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Contact

How do I contact you, and when will I get a reply?

Reach our support team through our Contact page or at support@aussiegames.com.au. We aim to reply within 1-3 business days. Our support hours are Monday–Friday, 9:00 am–5:00 pm AEST.

Where is Aussie Games based?

See our Contact Information for our company details.

Read more: Contact · Contact Information

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Still need help?

Our team is happy to help. Email support@aussiegames.com.au or visit our Contact page, and include your order number if you have one. We aim to reply within 1–3 business days.

Contact us · Refund policy · Shipping policy