Track Your Order
Track Your Order
Wondering where your Aussie Games order is? You can follow it right here.
Track your parcel
As soon as your order ships we'll email you a tracking number and link. You can paste that number into the carrier's website: Australia Post: auspost.com.au/track · CouriersPlease: couriersplease.com.au/tools-track
What do the statuses mean?
- Order received
- We've received your order and payment. You'll get a confirmation email.
- Packing
- Your order is being picked and packed at our Sydney or Melbourne warehouse, whichever is closest to you. This usually takes 1-2 business days.
- Shipped
- Your parcel has been handed to the carrier. You'll receive an email with your tracking number and link.
- Delivered
- The carrier has delivered your parcel. If it says delivered but you can't find it, check with neighbours and around your property, then contact us.
Tracking hasn't updated?
Tracking can sometimes take 24–48 hours to show the first scan after dispatch. If tracking hasn't updated in 3 business days, please contact us with your order number and we'll chase it up with the carrier. See also our Shipping & Delivery page.
Need to change or cancel your order?
Contact us as soon as possible with your order number. We can change or cancel an order up to 30 minutes after it's placed. Once an order has shipped, it can't be cancelled, but you're welcome to return it under our returns policy.